Music Angel Terms and Conditions of Sale & Service.
1.1. ‘Unlimited Charging Wristband’ refers to the fabric wristband sold & manufactured by Music Angel UK Ltd that enables a customer to use Music Angel UK LTD’s swapping service.
1.2. ‘SP Battery’ refers to Music Angel UK Ltd’s 2600 mAh aluminium cased powerbank. Manufactured by Music Angel AS.
1.3. ‘Lanyard’ refers to the fabric lanyard manufactured by Music Angel AS.
1.4. ‘Pouch’ refers to the fabric pouch manufactured by Music Angel AS.
1.5. ‘Micro USB to USB Cable’ refers to an unbranded Micro USB to USB A connector cable sold by Music Angel UK Ltd.
1.6. ‘iPhone cable’ refers to an iPhone lightning cable that is MFI approved by Apple.
1.7. ‘iPhone 4 cable’ refers to an iPhone 30 pin cable that is MFI approved by Apple.
1.8. ‘Swap’ is the term used when we exchange an empty Music Angel battery for a full Music Angel battery of the same condition and model.
1.9. ‘Stripe’ is the secure 3rd party payment provider for which online payments are processed. More information can be found about them at www.stripe.com.
1.10. ‘SP’ stands for Social Power, and is part of Music Angel’s branding.
1.11. The ‘Event’ or ‘Festival’ is the gathering or happening for which the customer has purchased the product. The start time of this is defined as when they are able to enter the ticketed event.
‘Unlimited Charging Package’ is the product sold
my Music Angel UK Ltd. That contains a Music Angel SP Battery, Music Angel
Lanyard, Music Angel Pouch, Micro USB to USB Cable and an Unlimited Charging
2. The Agreement
2.1. This agreement is between Music Angel (UK) Ltd (Referred to following this as ‘Music Angel’), of the registered business address Oakridge House, Wellington Road, High Wycombe, HP12 3PR, and the person who purchases or commissions the service of Music Angel (referred to following this as ‘The Customer’).
2.2. If shipped to the UK and more than 14 days before an event Music Angel’s pre order service enables the customer to receive their pre ordered Unlimited Charging Package by post. If an Unlimited Charging Wristband is purchased as part of the product the customer will be entitled to exchange their Social Power Battery, once exhausted of charge, for another fully charged one as many times as they like for the duration of the festival for which they purchased the product. This is subject to the advertised opening hours of Music Angel and is only valid for a person wearing the ‘Unlimited Charging Wristband 2017’ that appears to be un-tampered with.
2.3. If shipped to an address outside of the UK or less than 14 days before the first day of the event Music Angel’s pre order service enables the customer to pick up their Unlimited Charging Package upon arrival to the event at which it was purchased. If an Unlimited Charging Wristband is purchased as part of the product the customer will be entitled to exchange their Social Power Battery, once exhausted of charge, for another fully charged one as many times as they like for the duration of the festival for which they purchased the product. This is subject to the advertised opening hours of Music Angel and is only valid for a person wearing the ‘Unlimited Charging Wristband 2017’ that appears to be un-tampered with.
2.4. In order to exchange a Social Power battery for another fully changed one the unit must not be damaged or tampered with, doing so will forfeit the ability to exchange that product as part of the ‘Unlimited Charging Service’.
2.5. This agreement is established once a customer purchases a product from Music Angel, either through our pre order web store, or on site at an event.
3. Terms of Payment
3.1. Payment can be made through ‘Stripe’ on our website, and by any card that the Stripe service will support. Payment can be made in cash at our festival stalls (where the event allows) and at certain stalls by card.
3.2. In order to use our pre-order service the full amount must be cleared into Music Angel’s bank account before any product or service will be supplied to the customer, and before Music Angel can guarantee that the customer will have access to the service at the designated event.
4.1. No products will be delivered to a customer from this web-store if their delivery address is based outside of the UK, or ordered less than 14 days before the first day of the event for which it is purchased. In this case products are for pick-up only at the festival for which the customer purchased the product. The event is clearly outlined in the product title.
4.2. Products ordered 14 days or more prior to the event, with a UK shipping address, will receive their order prior to the event by post to the address supplied upon payment.
4.3. Products to be delivered to a UK address will be subject to a £2 delivery charge.
4.4. Products will not be able to be delivered to addresses outside of the UK. Please see 4.1.
4.5. Products order less than 14 days before the event will not be delivered and must be collected at the event. See 4.1
4.6. Pickup locations will be available at least one week prior to the festival at www.musicangelsocialpower.com and through our social media channels.
5.1. Music Angel cannot be held responsible for any injuries through incorrect use of Music Angel’s product, or any damage to a customers/ other person’s property through incorrect use of Music Angel’s product.
a product has been received by a customer they are solely responsible for all
parts of the package.
5.3. Battery swaps will only be made upon presentation of an undamaged and untampered with Music Angel Battery by a customer wearing an untampered and securely attached Music Angel Unlimited Charging 2017 wristband.
5.4. Lost or damaged batteries or wristbands will not be accepted and must be re-purchased if the customer wishes to continue using the service.
6. Length of Agreement
6.1. This agreement only commences once Music Angel receive cleared payment for the product/ service.
6.2. Music Angel have the right to terminate this agreement under the following circumstances:
6.2.1. Payment is not received in full.
6.2.2. Incorrect or in-sufficient customer information is given when purchasing the service.
6.2.3. Music Angel deem a customer’s behaviour towards its staff or stakeholders to be of an offensive, threatening or otherwise unsuitable nature.
6.2.4. The customer is unable to attend the event, or has insufficient access rights to reach Music Angel during the event. (This does not affect the right to a cancellation or refund as outlined in 8.)
The customers right to attend the event is
revoked for any reason.
6.3. This agreement ends at the closing time of Music Angel’s stall on the final day of the event for which the product was purchased. This does not affect the product warranty (7).
Music Angel Social Power battery comes with a 2 year warranty, please use the
contact form on our website to submit any issues.
Product warranty does not cover any damage or malfunction caused by operational error, user damage or using the unit for a purpose for which is was not designed. This includes inputting or outputting at a current for which the unit was not designed.
8. Cancellations/ Refunds
8.1. The Music Angel pre-order service may be cancelled up to 14 days after purchase for a full refund. During this time no product or service may have been used and any products must be returned in exactly the same condition that they were provided. The pre-order service can not be cancelled less than 7 days before the event for which it was purchased.
8.2. Due to the nature of our service any product returned once purchased at a festival site will be eligible for an exchange of the same value in our store; but will not be eligible for a cash refund.
9. Personal Information
9.1. As part of our pre-order service Music Angel collect certain personal information about customers.
9.2. This information will never be passed onto any 3rd parties, unless required to do so by law.
9.3. Customer’s personal information will be used to:
9.3.1. Prepare orders for collection on Festival sites.
9.3.2. Provide contact information for updates on where to collect products
9.3.3. To provide contact information on promotions and future offers from Music Angel.
9.4. If you do not wish to receive emails from Music Angel in regard to future promotions or offers then please make us aware through our contact form.
10. Cancellation of Service
10.1. Music Angel have the right to cancel service at any festival. In the case of Music Angel cancelling our service at a festival the customer is eligible for a full refund of any service or products that have yet to be provided.
11.1. Any disputes of this agreement shall be governed by the law of England and Wales.